Support

Support

Common questions, with short answers. If yours is not here, contact us at the bottom of the page.

My delivery didn't arrive
Deliveries come as an inventory offer from SessionStudio Resident — check that you didn't decline it (busy mode declines offers silently), and look in your Trash. If the studio showed "Something went wrong", your wallet was refunded automatically — check the amount and simply try again. Still missing? IM Angi Manners with your account email; every order is in our ledger and we can redeliver.
I paid the terminal but my wallet didn't update
Only payments to the terminal count — money sent directly to the avatar is treated as plain money, not wallet credit. The terminal thanks you by IM and the studio wallet updates within seconds while the panel is open. If you paid the terminal and see nothing after a minute, IM Angi Manners — payments carry transaction ids, nothing gets lost.
I lost my password
Self-service, through Second Life: IM SessionStudio Resident the single word reset. It replies with a code — enter it in the studio's sign-in dialog under Lost password? together with your new password, within ten minutes. This works because your avatar is linked to your account; nobody at Session ever sees or sets your password.
How do I get an invite code?
IM Angi Manners in Second Life. One code, one account. The studio is invite-only while in beta.
What exactly gets delivered?
The full version: your face + neckshade as one tattoo layer (BOM), and ears as a universal layer — no-transfer, wearable on any LeLutka EvoX head. The demo: a watermarked 1024 face with a clean neckshade, for judging fit. Every item is named "your skin's name — Session Skin Studio".
Can I make skins for other people? Can I charge for it?
Yes, and yes. Use the gift delivery — the recipient gets the skin with a note naming you as the sender. What you charge for your time and eye is between you and your customer; the item itself always carries "— Session Skin Studio", so everyone knows where the workflow lives.
Is any of this AI?
No. The pipeline is projection and colour work over Session's own hand-made canvases — no model paints the skin, no generator invents pores. An AI-generated portrait works fine as input, like any photograph; what happens to it inside the studio is not AI.
The demo has a watermark — will my full skin have one?
No. The watermark exists only on the L$10 demo, on one cheek, so you can still judge the skin honestly. The full version is clean.

In Second Life

IM Angi Manners — invites, deliveries, anything. This is the fastest way.

The bot

IM SessionStudio Resident: the word login for a link code, reset for a password reset. It answers within seconds, around the clock.